Our Phone lines are open from 8:00-18:30.
The Practice will be closed on the following days:
- Monday 27th Dec 2021: Christmas Day
- Tuesday 28th Dec 2021: Boxing Day
- Monday 3rd Jan 2022: New Years Day
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
All medical appointments are initially on the telephone. Please book by calling reception 020 8340 5952 or via Patient Access. Telephone appointments can be booked on the day for urgent concerns – please ring the Surgery on 020 8340 5952 from 08.00am.
Routine telephone appointments are also available to be booked in advance. Appointments are being delivered face-to-face or via video where necessary after assessment by one of our clinical team. Routine medical advice can also be accessed by sending an e-consult.
Kindly note that the Receptionist will ask you to provide a reason for the telephone consultation with the GP. Receptionists are asked by the Senior Partners to collect brief information from patients:
- To ensure that all patients receive the appropriate level of care;
- To help doctors prioritise house visits and phone calls;
- To direct patients to see other health professional rather than a doctor where appropriate.
Please do not come to the surgery unless you have an appointment. If you are waiting for a check-up, please be assured we will be in touch.
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Visits to patients who are genuinely too ill to attend the surgery (such as elderly & disabled) may be made. In order that the doctor can plan the calls please telephone before 10.30am. Patients can be examined more thoroughly at the surgery so please make every effort to come in. It is safe to bring children with a rash to the surgery, but please inform the receptionist so they can be seen quickly. Remember a doctor can see six patients in the practice in the time it takes to make one home visit.
Zero Tolerance Policy
Please click on the link below for our practice policy:
Accountable/Named GP for All patients
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
For convenience if you have a medical card your accountable GP will be the named doctor you are registered with. If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
Summary Care Record
Our “live” date for the upload of patient summary care records was 30th November 2014. If you are unsure of what this means, please check the document below. If you would like to opt out of this upload please complete the Opt Out Form which is attached or which you can ask for at the reception.
Repeat Prescriptions Requests
We only accept requests for prescriptions in writing, please do not telephone in with a request as this will be refused. We accept requests by email, note through the letter box, eConsult or by leaving a written request at reception. Computer printed prescriptions have a tear off slip for re-ordering repeat medication. Please allow 48 hours (2 working days) to collect your prescription.
Electronic Prescription Service
We now process prescriptions electronically direct to the pharmacy of your choice. Please let us know if you are interested in signing up to this scheme and we can update your records accordingly. Please note that we still require 48 hours notice to process electronic prescriptions.
Data Protection Policy
- The Practice is committed to security of patients and staff records
- The Practice has displayed a poster in the waiting room explaining to patients the practice policy
- The Practice takes steps to ensure that individual patient information is not deliberately or accidentally released or made available or accessible to a third party without patient consent, unless otherwise legally compliant
- Specific instructions are documented within confidentiality and security instructions and are promoted to all staff
Complaints & Suggestions
We appreciate feedback from our patients that can help us improve our services. For further advice please contact Reception or our Practice Manager Promita Dasgupta.
You can also e-mail your comments to:
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS Services to patients at each practice.
The average pay for GPs working in the practice at The Crouch Hall Road Surgery in the last financial year was £59,971 before tax and National Insurance.
This is for 3 full time GPs and 3 part time GPs who worked in the practice for more than six months.